Ok But Not Ready For Prime Time

I got Kevo plus so I could check my locks and control them from any place. Unfortunately the app doesnt work over the Internet. I have to go to the Kevo website in order to control locks and thats just an extra pain. I informed Kwikset of the problem and they said theyd work on it, but that was quite a while ago and still nothing. Two weeks after I informed them of the problem I called in to check on their progress, but they were too busy so they took my phone number but they never returned my call. Sometimes the Kevo plus locks up and needs to be reset before I can control the locks remotely, but I cant very well reset it Im not home when it locks up. I have received incorrect lock status on occasion, and sometimes it takes three or four touch attempts before the lock actuates. In my opinion they should give us a 50% refund as payment for all the beta testing were doing for them.

Ranger611 about Kevo, v1.4.33